ServiceTitan Consulting & Optimization
Most shops run ServiceTitan the way it came out of the box. That's not how you get ROI. I rebuild it around your business, your workflows, and your trades. Then it starts earning its keep.
25+ years in the trades · 1,000+ contractors · Creator of the ST Certified Admin program
Why it matters who you hire
In December 2022, I created the ServiceTitan Certified Administrator program. That's the credential other consultants' employees study for and put on their resume. When you hire me, you're working with the person who wrote the test. Not someone who passed it.
Most shops I talk to have been burned before. A consultant who knew the software but not the trades. An implementation that went live and never got touched again. I come from the trades side. I know how a shop runs because I've worked inside them for 25 years.
Tim's full background →As featured by
ServiceTitan →"Tim built the program that defines what ServiceTitan expertise looks like."
From the ServiceTitan feature story on Tim McGuire Read the full story ↗What's actually going on
Set up right, it will.
That gap is what I close. I've done it for shops doing $1M and platforms doing $100M.
How I can help
Your pricebook is probably leaking margin right now. Wrong task structure, flat-rate prices that don't reflect real cost, inconsistency across trades. I find it. I fix it.
Your shop has real workflows. ServiceTitan should reflect them. I get into the system, find what's broken or missing, and build it right.
You need senior-level ServiceTitan thinking without a full-time hire. I work alongside your leadership team on an ongoing basis.
You're buying shops or already own them. The operational upside is in the system. I audit before the deal and standardize after it.
The engagement
Hand me the keys. I'll assess what you have, figure out what's wrong, and rebuild it correctly. Pricebook, workflows, dispatch, reporting. Your team gets trained on the finished product.
Good fit: shops that want it done right and done fast, without pulling their office staff into a long project.
You've got an office manager or ops lead who owns ServiceTitan day-to-day. I work alongside them, advise on decisions, and make sure they're building something solid instead of guessing.
Good fit: shops with internal capacity that need a senior resource in their corner, not a vendor doing it for them.
Either way, we start with the same 30-minute call.
Book a Discovery CallFrom the field
"We'd been on ServiceTitan for two years and thought we knew what we were doing. Tim came in and showed us how much we were leaving on the table. The pricebook work alone paid for everything inside the first month."
"Tim knows the software cold. But what sets him apart is he knows how a service business actually runs. The changes he made weren't generic. They fit our shop, our techs, and the way our customers buy."
Real names and companies to be added before go-live.
Common questions
No. I work with shops at every stage. Evaluating ServiceTitan and not sure it's worth it. Mid-onboarding and already frustrated. Years in and not getting the ROI. We start wherever you are.
I created the Certified Administrator program. That's what other consultants' staff study for and put on their resume. I wrote it. I also come from 25 years inside the trades, not from a software background. That combination is hard to find.
A Pricebook Assessment runs 2 to 4 weeks. A full consulting engagement varies by scope, but most shops see real change in 60 to 90 days. Fractional strategy is ongoing.
Yes. I'm currently leading ServiceTitan standardization across a large PE-backed home-services platform. I also do pre-deal operational audits for groups doing diligence on acquisition targets.
I ask about your shop, your ServiceTitan setup, and what's not working. You get a straight read on whether I can help and what that looks like. No pitch. If I'm not the right fit, I'll tell you that too.
Yes. I work across the US and Canada. ServiceTitan is used throughout North America and the problems shop owners face with it are consistent wherever they are.
Most shops don't know how much until someone shows them. That's what the discovery call is for. Thirty minutes. I'll tell you what I see and whether I can help.
